- Ooma Office lists three phone plans on its plans page, checked October 21, 2026: Essentials $19.95, Pro $24.95, and Pro Plus $29.95 per user a month, each with no contract. Taxes and fees are extra.
- The signup calculator adds a $29.95 one-time activation fee. Our math: one Essentials user costs $49.90 the first month before taxes and fees.
- AI Answering Service starts at $14.99 a month for up to 40 minutes. AI Receptionist, the version that books and transfers, is Contact Sales.
- Our math: one Essentials user plus AI Answering Service is $34.94 a month before taxes and fees.
What it actually does
Ooma Office is a business phone system. Each user gets a direct-dial number, a mobile app, voicemail, and unlimited calling in the US, Canada, Mexico, and Puerto Rico. Every plan includes one free toll-free number, digital fax, free number porting, and a Virtual Receptionist. That last one is a phone menu, not an AI: it plays your greeting, offers up to 10 keypress options, and sends the caller to a person, a department, or voicemail.
Pro adds the desktop app, texting up to 250 messages a month, call recording, video meetings for up to 25 people, and spam call blocking. Pro Plus adds AI transcriptions and AI insights, CRM integration including Salesforce, 1,000 texts a month, team chat, and call queuing.
The AI sits in two add-ons that work on any Ooma Office plan. AI Answering Service picks up during business hours, after hours, or only when you miss a call. It answers basic questions from the FAQs you enter, takes a message, flags urgent calls, and sends you a recording, transcript, and summary by text or email. AI Receptionist adds call transfers, more complex questions, appointment booking through Ooma’s booking pages (Google and Microsoft calendars), text and email links to callers, and multiple languages.
Who should buy it
Buy it
Buy it if you want a business phone that costs about $20 a user, has no contract, and gives callers a real menu instead of one ringing cell phone. Offices, clinics, agencies, retail stores, and service businesses with a few people on the phone fit well. If you already run Ooma, the $14.99 AI Answering Service is a cheap way to stop missed calls from ending in voicemail.
The catch
The reason not to buy is that the useful AI is not priced. If you want calls answered, booked, and transferred, Ooma’s page sends you to sales for AI Receptionist. Upfirst prints $24.95 for 30 calls with booking and transfers, and Nextiva prints $99 for 100 conversations. Forty minutes on the cheaper Ooma add-on is a few short calls a day at most, and we found no published rate for going over.
Compare the phone side too. Grasshopper starts lower at $14 a month billed annually but has no AI on its pricing page. RingCentral sells a standalone AI receptionist at $49 for 100 minutes. Ooma also printed no free trial or money-back window on the pages we read, so ask sales before you port your main number.
Want help picking a plan, porting your number, or setting up the menu and AI hours? Email support@counterandcrew.com. We set this up nationwide, done for you: start at /start/ or see /installs/.
