Retail
Best website chatbot for retail shops
The after-hours size question hit the site while the register was closed. We do not have a dedicated retail POS reviewed, Tidio is $29, tawk.to is Free, Chatbase is $40 if you will train a FAQ bot, Birdeye is Custom if you run several stores, none of these is a POS, Smith.ai is law, Podium is home-service and auto, LiveChat and Crisp are SaaS helpdesks, Jobber is not a retail POS, and Weave is not a store PBX.
Full aisle (every trade) · Also: Restaurants Website chatbots · Real estate Website chatbots
| Tool | Verdict | Price | Best for |
|---|---|---|---|
| Tidio | Solid pick | $29/mo | A Shopify or WordPress business that wants after-hours website chat. Missed-call businesses should look elsewhere. |
| tawk.to | Situational | Free | A business with a website that will actually sit on the bubble. Not a receptionist, not missed-call text-back. |
| Birdeye | Situational | Custom | Multi-location dental, franchise, or home-service groups that need reviews and listings in one dashboard |
| Chatbase | Situational | $40/mo | A business that will train and babysit a FAQ bot on its own site. Not a live help desk, and not a phone receptionist. |
| Smith.ai | Skip for retail shops | $150/mo | Law firms and high-ticket home services that lose real jobs to voicemail |
| Podium | Skip for retail shops | Custom | High-volume home services, auto, or multi-location businesses that will actually live in the inbox |
| LiveChat | Skip for retail shops | $25/user/mo | An ecommerce or SaaS team that staffs the website. Not a one-location service business. |
| Crisp | Skip for retail shops | $45/mo | A SaaS or Shopify support team that wants one inbox for chat, email, and WhatsApp. Not a one-location service business. |
| Broadly | Skip for retail shops | $799/mo | A plumber who wants reviews, missed-call text-back, and an AI front desk in one bundle, and who gets cancel terms in writing that match the FAQ. |
Skip for retail shops
FAQ
What is the cheapest public monthly price for retail shops in this aisle?
LiveChat lists $25/user/mo as the public monthly price on the review date.
Who a retail shop should actually open
Tidio
7/10
Solid pickA cheap website chat widget with a real free plan. Lyro does not answer the phone.
tawk.to
7/10
SituationalGenuinely free website chat. You still have to answer it. The $29 branding is annualized.
Birdeye
6/10
SituationalThe multi-location reviews-and-listings suite. A one-location business should not be on this contract.