How we checked this
We opened crisp.chat/en/pricing on October 20, 2026. Mini is still $45 a workspace a month, Essentials $95, Plus $295. The page still does not print a yearly dollar amount. The FAQ says you turn yearly on inside the app after you subscribe. Mini now includes $5 in AI credits, about 90 automated conversations.
What it actually does
Crisp is CRISP IM SAS, 2 boulevard de Launay, Nantes. Still live. Bootstrapped since 2015. The 2026 homepage is an AI customer support platform. That is a shared inbox plus a website live-chat widget plus Hugo, a metered AI agent. Hugo answers on chat, WhatsApp, Instagram, Messenger, and email. It does not answer the business phone. Phone in the inbox is Aircall, Ringover, or KrispCall. Twilio is SMS inbox, not missed-call text-back.
It is not Tidio. Tidio is a cheap site widget with Lyro. Crisp is a helpdesk that happens to have a widget. It is not Chatbase. You are not pasting PDFs into a bot you own. It is not ManyChat. Comment-to-DM is a different job. No reviews SKU. No GBP. No Jobber, Housecall Pro, Dentrix, Mindbody, or Clio. Native names are Shopify, Woo, Prestashop, HubSpot, Salesforce.
Who should buy it
Buy it
Buy Mini at $45 a month per workspace if you want four seats and a widget and you already live in a SaaS inbox. Mini includes $5 in AI credits, about 90 automated conversations. Free is $0, two seats, 100 profiles, no AI. Essentials is $95, ten seats, $25 in Hugo credits (about 450 conversations), WhatsApp, Instagram, SMS, chatbot. Plus is $295, twenty-plus seats, $75 in credits, extra seats $10. Three more Essentials or Plus workspaces on the same account are 20 percent off. Enterprise is Custom. Trial is 14 days, all features, no card. Public page is USD, including the French URL.
The catch
The reason not to buy is the jump, then the paper. Live pricing October 20, 2026: Mini $45 does not include WhatsApp. It does include $5 in AI credits, about 90 automated conversations. The business that thought chat meant WhatsApp is on Essentials at $95. The pricing page does not print a separate WhatsApp credit price. Terms: no refunds, no pro-rata. Cancel monthly and paid features drop immediately, current month still due. Yearly stays due until the prepaid year ends. French law, Nantes commercial court. The pricing FAQ says yearly is a switch inside the app after you subscribe. The annual dollar amount is not printed. Do not invent it. Directories still print Pro $25 and Unlimited $95. Stale. Do not use them. Capterra 2026: leftover plugin billing after cancel, trial auto-convert, Hugo boot-loops, silent workflow kill, exact-match search broken.
