What it actually does
LiveChat is a product of Text S.A., Wroclaw (US: Text, Inc., Boston). Still live at livechat.com. The parent renamed from LiveChat Software S.A. in 2023. WSE ticker TXT, not Nasdaq. About 35,000 companies in marketing copy. July 2026 earnings used 35,000 customers.
The 2026 homepage is live chat software with a LiveChat 2.0 inbox banner. That is a per-seat website widget, agent-assist AI they call Text Intelligence, and optional sibling products: ChatBot, HelpDesk, KnowledgeBase. ChatBot on the LiveChat pricing page starts at $52 a month. ChatBot.com now prints Text Essential $19 and Growth $79. Do not mix those grids. WhatsApp is a marketplace app at $99 or $199 per number, not native.
It is not Tidio. Tidio is a cheaper widget with Lyro and a real free plan. It is not Crisp. Crisp is a Nantes helpdesk with WhatsApp on Essentials at $95. It is not Chatbase. You are not pasting PDFs into a bot you own. It is not ManyChat. Comment-to-DM is a different aisle. It does not answer the shop phone. Twilio SMS in the inbox is not missed-call text-back. No reviews SKU. No GBP. No Jobber, Housecall Pro, Dentrix, Mindbody, or Clio. Native names are Shopify, WooCommerce, HubSpot, Salesforce.
Who should buy it
Buy it
Buy Starter only if one person will live in the widget. Monthly cash is $25 a user. Annual is $19. Team is $59 monthly, $49 annual, per person. Business is $89 / $79. Enterprise is Custom. Trial is 14 days. Do not invent a 15 percent annual discount. The FAQ on the same site still says 15 percent and an old $41 plus $52 bundle. The cards do not.
The catch
The reason not to buy is the seat math, then the paper. Two people answering is not 2 times $19. It is Team at $59 each, monthly. ChatBot is another bill. HelpDesk from $29 and KnowledgeBase from $49 stack on the LiveChat path. Terms: Massachusetts law, auto-renew, no refunds, cancel through support chat. Help Center says you keep access until period end. ToS may cut it immediately. Capterra, Robert E., 1-star, February 2025: charged after cancel, chargeback. Trustpilot indexed: cancelled, charged anyway, twice, LiveChat plus KnowledgeBase. Michela d, Legal Services, 1-star, December 2025: missed chats, disconnects.