How we checked this
We opened dialpad.com/pricing on October 13, 2026 and read Connect, Support, and Sell on both the monthly and annual toggles. Connect Standard is still $15 a user on annual billing.
What it actually does
Dialpad is a cloud phone, meetings, messaging, sales dialer, and contact center. 2026 names: Connect, Support, Sell, AI Agents. Connect is the office PBX. Support is the contact center. Sell is the dialer. AI Agents are voice and digital bots. The pricing page bills them from a credit pool. That is a RingCentral and Five9 class stack. Still independent. Google is an investor, not the owner. They bought Surfboard (workforce management) in October 2024. HQ San Ramon.
It is not Smith.ai. It is not Goodcall. It is not Ruby. SEO pages pitch an AI receptionist for dentists and plumbers. The pricing page puts the answering tools on Support Advanced and Premium, not on Connect. There is no missed-call text-back product. There is no Google review product. Web chat is a contact-center channel, not a Tidio widget. No Jobber, Housecall Pro, ServiceTitan, Dentrix, or Mindbody page. Clio shows up as third-party marketplace glue.
Who should buy it
Buy it
Buy it if you have an IT person, 20-plus seats, and you want one vendor for desk phones, meetings, and a queue. Connect Standard is $15 per user per month on annual, $27 monthly. Pro is $25 annual and $35 monthly. Support Essentials is $89 annual and $109 monthly. Advanced is $119 annual and $145 monthly. Premium is $149 annual and $179 monthly. Sell Essentials is still $39 annual and $49 monthly. Enterprise is contact pricing. The Support FAQ says Premium is annual only. Advanced can be month to month. The pricing page did not show the old $0.01 and $0.02 voice-minute lines or a $0.99 E911 line on this check.
Skip it
Do not buy it if you are a one-location business or a solo owner who needs the phone answered while you are with a customer. That is Smith.ai or Goodcall. Do not buy Connect Standard thinking the $15 seat is the AI receptionist.
The catch
The reason not to buy is the job and the paper. The answering tools sit on Support, not on the $15 Connect seat. Support Advanced is $119 a user on annual billing and $145 on monthly. The pricing page no longer shows a $1.99 voice-conversation rate. Support plan data on that page includes a footnote. An Essential tier starts at $200 a month for 500 sessions. Annual auto-renews. Non-renewal needs 30 days. Leave early and you owe the rest of the term. Help mentions a 3-day refund. Terms say fees are non-refundable. Self-serve cancel is only monthly accounts with 10 seats or fewer. Everyone else emails Customer Success. BBB: 59 complaints in three years, not accredited. G2 organic 0-star: a CEO who could not cancel. BBB: about $4,000 in licenses they had asked to drop, still renewed.